Shipping and Handling
Although we cannot do so with each and every order, we make every effort to ship your order the same or next day. We are able to send most goods via ground, or overnight services. We will ship to P.O. Boxes if required. (Under 20kg’s and/or 105cm in length only) Shipping to P.O. Boxes is via Australia Post only.
Tank Aquariums does not take responsibility for items ordered if you have given authority to leave. We utilize multiple shipping partners to facilitate the shipping of some items. This is done to help maintain adequate inventory levels, to keep our costs to a minimum when dealing with large or otherwise bulky items, and to increase our offerings with uncommon or seldom requested items.
All Deliveries are charged per order. All basic stock has a minimum $15.00* fee per order. Flat rate for shipping for items under 5kg in “short haul” zone. Eg From Kempsey in the North to Ulladulla in the South. Also Red Zone shipping which includes Canberra, Gold Coast, Brisbane and Sunshine Coast.
Any orders exceeding 5kg will incure an addition forr of approximately $5.00/5kg.
Any deliveries requiring Airfreight will be charged at freight carriers cost, you will be resposible for airport pick-up. We will advise you of costs prior to shipping, as well as comfirming the Airway bill number with you.
Other areas within NSW, ACT, VIC and Coastal SE QLD, SA, WA, NQLD, TAS, and for NT and remote areas of Australia up to 5kg* please contact for pricing as this will vary depending on carrier. (unless stated otherwise).
Large items, frozen, glass items and Special Order Items may not be covered by the standard Delivery fee, they are determined by weight in increments of 5kgs up to 25kgs. Any order exceeding 25kgs or of an unusual nature will be determined based on destination (we will contact you with additional shipping costs) Normally these items will be pick-up only.
All Deliveries are charged per order, in accordance to size and weight. Tank Aquariums reserves the right to adjust shipping charges if the incorrect option was selected, or if you live in a remote area where additional charges are incurred by us. We will contact you prior to doing so.
Tank Aquariums cannot and will not be held accountable for extra delays that can happen from time to time with ordered stock awaiting delivery, including “Special Order Items”. Refunds because of this delay will not be given unless over 45 days. Refunds will not be given if an order is partially shipped, unless the remaining items are not provided within 45 days from order date.
Tank Aquariums cannot and will not be responsible for delays due to couriers including and not limited to: Australia Post, Fastway Couriers, Couriers Please and/or any other contracted or delivery service. *Freight Charges may vary dependant on Specific Location.
International orders are not currently accepted by Tank Aquariums